Frequently asked questions

Rolex, Patek Philippe, Audemars Piguet, Richard Mille, Vacheron Constantin, F.P. Journe and Cartier, and only those seven. They are the ones we know well enough to value accurately and make a firm offer on. It is less limiting than it sounds: 1,592 of the 1,665 enquiries submitted to us between November 2024 and August 2026, about 96%, named one of the seven. If your watch is something else we will tell you plainly that it is not one for us, rather than making a low offer you should not take.

Yes to the first and no to the second. The valuation and the authentication that follows it are both free, and there is no obligation to accept an offer or to sell afterwards. We do it because it earns us the chance to make an offer, and we would rather you compared ours against other buyers than felt committed to us.

We start from what that reference realistically sells for in the Australian secondary market right now, then account for condition, completeness and how quickly it moves here. An outright offer always sits below retail, because we carry the money and the resale risk. Steel sports references sit closest to retail, dress and precious metal pieces sit furthest away.

Typically 24 to 48 hours from submitting the form to money in your account. Most of that window is arranging the in-person authentication rather than the examination itself, which is usually under an hour of a watchmaker's time on a common reference.

By Osko or PayID straight to your Australian bank account, once a certified watchmaker has authenticated the watch. An Osko transfer usually lands within a minute of being sent, but plan on 24 to 48 hours end to end, because the payment follows the authentication rather than the offer. We do not pay by cheque.

No. Box and papers lift what a watch is worth, particularly on Rolex and Patek Philippe, so it is worth checking a drawer before you decide, but they are not required and a watch without them is authenticated exactly the same way, on the movement, serial numbers, case and dial. For a sense of how normal it is: of the 1,367 enquiries submitted through the form on this site between November 2024 and August 2026, 37.6% told us they had neither the box nor the papers, and 41.8% had both.

Nothing has to move until you have a figure you are happy with. You send photographs and the reference details first, and the watch only travels if you want to take it further. At that point we arrange an insured collection or a secure handover, and the watch is covered while it is with the carrier we book. If you would rather post it yourself, use a tracked and insured service: our terms are clear that we are not liable for transit we did not arrange and pay for.

It is if you check the buyer rather than the website. Ask any buyer for an ABN, and for anyone who lends as well as buys, a second-hand dealer and pawnbroker licence number, then look both up on the public registers. Ours are ABN 85 670 502 315 and Licence No. SHD-0017882. Nothing should be final until the watch has been examined and you have seen the offer in writing.

Yes. In legal terms it is a pawn loan, and we provide it under our Second-Hand Dealer and Pawnbroker Licence No. SHD-0017882, regulated by the Second-Hand Dealers and Pawnbrokers Act 1989 (Vic). The difference from selling is that you keep ownership: the watch is the security for the loan, and it returns to you when the loan is repaid.

Advances start at $15,000, over terms of 3 to 12 months. What we can advance is a percentage of what we assess the watch to be worth, so condition and documentation move the figure: the same Rolex with box and papers supports more than one without. You get the number in writing before you commit to anything.

A $400 setup fee, covering authentication and insured storage for the term, and interest from 4% to 10% per month depending on the assessment of the watch and the loan. The maximum APR is 131%, which includes the setup fee. As a worked example, $15,000 over 3 months at 4% per month comes to about $17,200 to repay, an APR of about 59%. Your exact rate and the total repayable are confirmed in writing before any money changes hands.

The watch is the security for the loan, and it is the only security. If the loan is not repaid by the end of the term the debt is settled in full: we do not pursue you for a shortfall and your credit file is not affected. We then offer the watch for sale at the best price reasonably obtainable, as the Act requires, and if it sells for more than the outstanding loan plus the reasonable costs of sale, that surplus is yours, claimable from us at any time within 12 months of the sale.

Yes. You can redeem the watch at any point during the term by repaying the principal plus the interest accrued to that date, so repaying early costs less.

Yes. It is held in secure storage and insured for the whole term of the loan. The $400 setup fee covers that along with the initial authentication.